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Privacy Policy

Privacy Policy

Privacy notices under the EU General Data Protection Regulation

This Privacy Notice was published on May 24th, 2018. It takes effect May 25th, 2018.

Data privacy is of high importance for House of Decor and we want to be open and transparent with our processing of your personal data. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.

Why do we need your personal information?

As with all retail websites, we collect personal information when processing your orders. We automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.

What information do we collect?

The information we collect is:

  • Your name, so we know who you are
  • Email address, so we can email you order confirmations, delivery delays, offers etc.
  • Delivery address 
  • Telephone number, we’ll only call regarding your order

Any information we collect about customers’ browsing and buying habits is used to improve the House of Decor website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

How do we use your personal information?

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions.

We control information we have collected about you that is relevant to your account. This includes:

  • Online customers require a log-in and password to access their account
  • Our Courier Service has selected access to your details for delivery purposes only

Can you opt out of receiving marketing communications?

All House of Decor customers have the choice to opt out of receiving marketing communications from us and/or selected third parties.

If you do not wish to continue to receive marketing from us you should opt-out by clicking on the ‘Unsubscribe’ link in any email communications which we might send you.

Secure payment

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.

Any questions?

If you have questions about your personal data or our privacy policy, please contact us at