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Returns & Refunds

How do I return an item?

You can return your item(s) by posting it back to us at the following address:

please email info@houseofdecor.co.uk for the warehouse details. 

How long do I have to return an item?

We have a no quibble 28 day returns policy. We hope you love your items but if you're not happy for any reason you can return them to us within 28 days of receipt of parcel.

How long will it take for my refund/exchange?

We aim to process all returns within 3 - 5 working days of receipt, but please bear in mind that it can take up to 7 working days for it to get to us. You should then allow an additional 7 working days for your refund – we will contact you to let you know we have processed your return request. If you request a refund then we will automatically refund your original payment method. 

What happens if I receive the wrong item?

If you receive the wrong item, please send it back to us and we will refund you or send you the correct item if we still have the product and size in stock.